Shipping policy

Shipping Policy

At Light Store, we work to process and ship your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

Some customized, special-order, or made-to-order products may require additional processing time.

2. Shipping Time

Estimated delivery times may vary depending on:

Shipping destination
Shipping carrier
Product availability
Weather conditions
Holidays
Carrier delays
Other circumstances outside our control

Any delivery timeframe displayed at checkout should be considered an estimated timeframe and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, destination, shipping method, product size, weight, or other applicable factors.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Light Store is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible. We will make a reasonable effort to update the address before the order is shipped.

5. Order Tracking

When tracking information is available, customers may receive a shipping confirmation email containing the tracking details.

You can use the tracking information provided to check the status of your shipment through the applicable shipping carrier.

Tracking information may take some time to become active after an order has been shipped.

6. Shipping Delays

Although we work to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Severe weather
Natural disasters
Carrier delays
Holidays
High shipping volumes
Transportation disruptions
Incorrect address information
Customs or other regulatory delays, where applicable

Light Store cannot guarantee delivery dates when delays are caused by third-party carriers or circumstances outside our reasonable control.

7. Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged deliveries, please keep the original packaging and provide photographs of the package and product when requested.

We will review the situation and work with the appropriate shipping carrier or service provider to determine the next steps.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly.

Please provide your order number and details about the issue so that we can review your order and assist you.

9. Delivery Attempts

Shipping carriers may make delivery attempts according to their own procedures.

If a package cannot be delivered because of an incorrect address, missed delivery attempts, refusal of delivery, or other customer-related circumstances, additional shipping charges or other solutions may apply.

10. International Shipping

If international shipping is available for your order, additional delivery times, customs requirements, duties, taxes, or other charges may apply depending on the destination.

Customers are responsible for any applicable customs duties, taxes, or fees unless otherwise stated during checkout.