Refund policy

Return & Refund Policy

At Light Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of delivery, subject to the conditions below.

1. 30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product must generally:

Be unused and in its original condition.
Be in the original packaging, including accessories and included materials when applicable.
Include proof of purchase or order information.
Be returned within 30 days of delivery.

Products that do not meet these conditions may not be eligible for a return.

2. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Order number
Customer name
Email address
Description of the issue
Clear photos of the product and packaging, if applicable

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

Customized or specially made-to-order products
Used or altered products
Products damaged after delivery due to customer handling
Products missing important original packaging or components
Items specifically marked as final sale or non-returnable

4. How to Request a Return

Before sending any product back, please contact Light Store to request return instructions.

Please do not send a return without contacting us first, as this may delay the processing of your return.

5. Return Shipping

Return shipping responsibility may depend on the reason for the return.

If the product is defective, damaged during delivery, or incorrectly shipped, Light Store may provide an appropriate resolution.

For other eligible returns, the customer may be responsible for return shipping costs.

6. Refund Processing

Once we receive and inspect an approved return, we will process the refund if the return meets our requirements.

Approved refunds will generally be issued to the original payment method.

Refund Time: 5–8 Business Days

After the refund is processed by Light Store, it may take approximately 5–8 business days for the refund to appear in your bank account or payment account, depending on your payment provider or financial institution.

7. Exchanges

Exchanges may be available depending on product availability.

If you would like to exchange an item, please contact us within 30 days of delivery before sending the product back.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make a reasonable effort to cancel orders before they are processed or shipped. Once an order has been fulfilled or shipped, cancellation may no longer be possible.