Our Policies
Our Policies
At Light Store, we are committed to providing a simple, secure, and reliable shopping experience. Our policies are designed to clearly explain how we handle orders, payments, shipping, returns, customer information, and customer support.
1. Order Policy
Orders are processed after successful payment authorization and order confirmation.
Please carefully review your shipping address, contact information, product selections, and order details before completing your purchase.
Once an order has been submitted, changes or cancellations may not always be possible if the order has already entered processing or fulfillment.
2. Payment Policy
We accept the payment methods available during checkout. Payments are processed through secure payment providers.
Your final order total, including applicable charges, will be displayed before you complete your purchase.
For more information, please refer to our Payment Policy.
3. Shipping Policy
Orders are prepared for shipment after payment has been successfully processed.
Shipping and delivery times may vary depending on product availability, destination, shipping carrier, holidays, weather, and other circumstances beyond our control.
Once your order has shipped, tracking information may be provided by email when available.
4. Order Tracking
After your order has been shipped, you may receive a shipping confirmation containing tracking information.
You can use the provided tracking number to monitor your shipment through the applicable carrier.
If your tracking information has not updated for an extended period, please contact our customer service team.
5. Returns & Refunds
We want you to be satisfied with your purchase. Returns and refunds are subject to the applicable return conditions for your order and product.
Approved refunds are generally issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
6. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, colors, prices, and specifications are accurate.
However, slight variations may occur due to photography, lighting, display settings, manufacturing processes, or product variations.
7. Privacy Policy
We respect your privacy and take reasonable measures to protect the personal information you provide.
Information may be used to process orders, provide customer service, communicate with you, improve our website, prevent fraud, and comply with applicable requirements.
For additional information, please review our Privacy Policy.
8. Website Disclaimer
While we strive to keep our website accurate and up to date, occasional errors or omissions may occur.
Product availability, pricing, specifications, promotions, and other information may change without prior notice.
Light Store reserves the right to correct errors and update website information when necessary.
9. Customer Service Policy
Our customer service team is available:
Monday – Saturday
9:00 AM – 6:00 PM
We aim to respond to customer inquiries within 24 hours.
Email: Support@collegiateshhoppe.com
Phone: +1 (818) 584-6273
10. Third-Party Services
Certain services used to operate our website, process payments, provide shipping, or support customers may be provided by third-party companies.
Those providers may have their own terms and privacy policies. Light Store is not responsible for policies or practices outside our control.
11. Policy Updates
Light Store may update these policies from time to time to reflect changes to our business, services, website, or applicable requirements.
The latest version will always be posted on our website with the applicable Last Updated date.
12. Contact Us
If you have questions about any of our policies, please contact us:
Light Store
3000 E 1st Ave, Denver, CO 80206, USA
Email: Support@collegiateshhoppe.com
Phone: +1 (818) 584-6273
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM
Light Store — Clear policies, reliable service, and thoughtfully selected lighting.