Cancellation Policy

At Light Store, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as simple and transparent as possible.

1. Requesting an Order Cancellation

You may request to cancel your order by contacting our customer service team as soon as possible after placing the order.

Please provide:

• Your full name

• Order number

• Email address used for the order

• Reason for cancellation, if applicable

2. Cancellation Before Processing

If your cancellation request is received before your order has entered processing or fulfillment, we will make reasonable efforts to cancel the order.

If the cancellation is successfully completed, any eligible refund will generally be issued to the original payment method.

3. Orders Already Processed or Shipped

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.

In such cases, you may need to receive the order and follow our applicable Return & Refund Policy, if the order qualifies for a return.

4. Refunds for Cancelled Orders

If your cancellation is approved, the eligible refund will generally be sent to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider and may vary.

5. Customized or Special Orders

Certain customized, made-to-order, or specially prepared products may not be eligible for cancellation once production or preparation has begun.

If applicable, any cancellation restrictions will be communicated during the ordering process.

6. Cancellation Due to Payment or Order Issues

Light Store may cancel an order when necessary due to circumstances such as:

• Payment authorization failure

• Suspected fraudulent activity

• Incorrect pricing caused by an obvious website error

• Product availability issues

• Incorrect or incomplete order information

• Other circumstances that prevent us from fulfilling the order

If we cancel an order, we will make reasonable efforts to notify you and provide an applicable refund.

7. Contact Us

For the best chance of cancelling an order, please contact us as soon as possible.

Light Store
Address: 3000 E 1st Ave, Denver, CO 80206, USA
Email: Support@collegiateshhoppe.com
Phone: +1 (818) 584-6273
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM

Our customer service team aims to respond to inquiries within 24 hours.

Light Store — We're here to make your shopping experience simple and transparent.